Refund policy

By purchasing from Twenty Sumthings LLC, you agree to the terms below.

RETURNS & REFUNDS
Refunds are available for standard items if you contact us within 48 hours of confirmed delivery. The 48-hour window begins at the time of confirmed delivery. To start a return, email info@20sumthings.com with your full name and order number. Items must be unworn, unused, and returned in their original condition and packaging. Approved refunds go back to your original payment method, minus original shipping costs. Please allow your bank some time to process the refund.

STORE CREDIT
After the 48-hour refund window and up to 7 days from confirmed delivery, we offer store credit for returned standard items. Requests made after 7 days will not be honored. To start, email info@20sumthings.com with your full name and order number.

Unless an error was made on our part, customers are responsible for return shipping costs and for making sure the item is returned in its original condition.

CUSTOM ORDERS
Custom and personalized pieces are made specifically for you, so they are final sale and cannot be returned, exchanged, or refunded. Slight variations in color, shade, and finish are a natural part of our handmade process and are not considered defects.

HYGIENE ITEMS
For hygiene reasons, we cannot accept returns of unsealed or used personal items, unless they arrived damaged or defective.

DAMAGED OR INCORRECT ITEMS
Please inspect your order on arrival. If your item is damaged, defective, or incorrect, email us within 7 days of delivery with your order number and photos of the item and packaging. We will repair, replace, or refund it. If the error is ours, we cover return shipping.

ORDER CANCELLATIONS
Cancellations are accepted within 24 hours of purchase, provided the order has not shipped or gone into production. Email us immediately with your full name and order number. Once a shipping label has been generated or production has begun, the order cannot be canceled.

FINAL SALE
All purchases are final sale, except for refunds and store credit as described above.

SHIPPING ADDRESS & LOST PACKAGES
Please double-check your shipping address before completing your order. We are not responsible for packages delivered to an incorrect address provided by the customer. If an incorrect address causes a package to be returned to us, the customer is responsible for reshipping costs.

If a package is returned to us as undeliverable, we will hold it for up to one week. If we don't hear from you in that time, the order total minus shipping and handling will be issued as store credit.

QUESTIONS?
Email us at info@20sumthings.com. We'll always do our best to respond promptly.